Refund and Returns Policy

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At Thamarai Brand, we take utmost care to deliver high-quality food products. Due to the nature of food items, we follow a strict Refund & Returns Policy as outlined below.

1. Returns Eligibility

Since our products are food items, returns are accepted only under specific conditions:

  • Returns or exchanges are accepted only for quality-related issues
  • The issue must be reported within 2 days (48 hours) from the date of delivery
  • The product container may be opened only to check quality
  • Requests made after 2 days from delivery will not be accepted

2. Non-Returnable Conditions

We do not accept returns or exchanges in the following cases:

  • If more than 2 days have passed since delivery
  • If the issue is due to taste preference or personal liking
  • If the product is consumed partially beyond quality checking
  • If the product is damaged due to improper storage after delivery
  • If the product is returned without original packaging

3. No Refund Policy

  • Refunds are not provided for any food products sold on our website
  • Once an order is placed and delivered, no cash, card, or online refund will be issued under any circumstances

4. Exchange Policy

  • If a genuine quality issue is verified by our team, we will offer a product exchange
  • The customer must bear the courier/shipping charges for the exchange
  • Exchange will be processed only after approval from our quality team

5. How to Raise a Quality Issue

To request an exchange, please contact us within 2 days of delivery with:

  • Order ID
  • Clear photos or videos showing the quality issue
  • Description of the issue

Contact details:
📧 Email: mail@shop.thamaraibrand.com
📞 Phone/WhatsApp: +919842220124

6. Final Decision

All exchanges are subject to inspection and approval by Thamarai Brand.
Our decision regarding quality issues and eligibility for exchange will be final and binding.