Terms & Conditions

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Welcome to Thamarai Brand. These Terms & Conditions govern your use of our website https://www.shop.thamaraibrand.com and the purchase of products from us.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. Business Information

Thamarai Brand
Website: https://www.shop.thamaraibrand.com
Business Type: E-commerce food store

2. Products & Services

  • All products sold on this website are food items
  • Product images are for illustration purposes only; actual packaging may vary
  • We reserve the right to change product prices, availability, and descriptions without prior notice

3. Order Acceptance

  • Placing an order does not guarantee acceptance
  • We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraud
  • If an order is cancelled, the customer will be notified accordingly

4. Pricing & Payment

  • All prices are listed in Indian Rupees (INR)
  • Payments must be made through available secure online payment methods
  • We do not store your debit/credit card or UPI details

5. Shipping & Delivery

  • Delivery timelines provided are estimated only
  • Delays due to courier partners, weather, or unforeseen circumstances are beyond our control
  • Thamarai Brand is not responsible for delivery delays caused by incorrect address details provided by the customer

6. No Refund Policy

  • Refunds are strictly not available for any food products
  • Once an order is placed and delivered, no refund will be issued under any circumstances

7. Exchange Policy (Quality Issues Only)

  • Exchange is allowed only in case of verified quality issues
  • Quality issues must be reported within 2 days (48 hours) from delivery
  • The product container may be opened only to check quality
  • The customer must bear courier charges for the exchange
  • Exchanges are subject to inspection and approval by our team
  • Thamarai Brand’s decision shall be final

8. Customer Responsibilities

  • Customers are responsible for proper storage of food products after delivery
  • Incorrect storage may affect quality, for which Thamarai Brand is not liable
  • Customers must ensure accurate delivery details at the time of ordering

9. Limitation of Liability

Thamarai Brand shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss caused due to misuse or improper storage of products
  • Allergic reactions or health issues caused by ingredients if not checked before consumption

Customers are advised to review ingredient information carefully before consuming.

10. Intellectual Property

  • All content, logos, images, and text on this website are the property of Thamarai Brand
  • Unauthorized use, copying, or reproduction is strictly prohibited

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to damage, hack, or disrupt the website
  • Provide false or misleading information

12. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of Indian courts.

14. Changes to Terms

Thamarai Brand reserves the right to modify these Terms & Conditions at any time.
Changes will be effective immediately upon posting on the website.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: mail@shop.thamaraibrand.com
📞 Phone: +919842220124